No two businesses use technology in exactly the same way.
One company might have 20 employees but only 10 company-owned devices. Another might rely heavily on Microsoft 365 and email, while another needs more hands-on support and help keeping its team cyber aware.
So why should they all pay for IT support in exactly the same way?
At datamills, we believe your IT support should reflect how your business actually works.
That’s the thinking behind SUcCEED – our flexible approach to building IT support around the different areas your organisation needs.
Breaking IT support down into what matters
Rather than bundling everything together into an inflexible package, SUcCEED separates your IT into clear areas.
This allows us to understand what you use, where you need support and how your IT requirements may change as your business develops.
S – Support
When something goes wrong, you need to know there’s someone you can call.
Our support gives your team access to friendly, experienced IT professionals who get to know your business, your systems and the way your people work.
Measured by supported users.
U – User Training
Technology is only as effective – and secure – as the people using it.
User training helps your team work more confidently, understand the technology available to them and recognise common cyber security risks.
From better everyday use of systems to identifying suspicious emails, building knowledge across your team can make a significant difference.
Measured by users.
C – Cloud
Cloud technology has transformed how businesses communicate, collaborate and access information.
We provide secure and resilient Microsoft 365 services that help your team work effectively whether they’re in the office, at home or on the move.
Measured by Microsoft 365 licences.
E – Email
Email remains one of the most important business communication tools – and one of the most common routes used by cyber criminals.
We help businesses protect their email environment with the right tools to reduce spam, phishing and other email-based threats.
Measured by mailboxes.
D – Devices
Laptops, desktops, tablets and mobile devices can all provide a route into your business systems and data.
We help keep company devices secure, monitored and properly managed, wherever your team happens to be working.
Measured by devices.
Why measure things differently?
This is one of the most important parts of the SUcCEED approach.
A business with 30 employees doesn’t necessarily have 30 laptops, 30 mailboxes and 30 identical IT requirements.
Instead of assuming everything should be charged in the same way, we look at each area individually.
That gives you a clearer picture of the IT services you’re using and allows us to build support around the reality of your business.
IT that can change as your business changes
Your business isn’t static, so your IT support shouldn’t be either.
You might recruit new employees, introduce remote working, increase your use of cloud services or need stronger cyber security as your organisation grows.
A flexible approach means your IT support can develop alongside you.
And if you’re not sure what you actually need, that’s where we come in.
We’ll talk to you about your business, review your current IT setup and help identify the areas where the right technology and support could make a difference.
No unnecessary jargon. No overcomplicating things.
Just practical IT support built around your business.
Ready to SUcCEED?
If you’re reviewing your current IT support or wondering whether you’re paying for services you don’t really need, talk to datamills.
We’ll help you understand your current setup and build an IT support solution that fits the way your business actually works.