If you find that while you’re busy going about your business, you are missing ‘phone calls from clients or potential clients, then a professional telephone answering service could benefit you. Paperclip Admin, who answer the phones for us at datamills, are currently offering a free trial of their services. They say:
We will provide you with a four week free trial period for you to experience and see for yourself the benefits of outsourcing your telephone answering.
The free trial will simply indicate the level of customer service and currently being provided. It will also highlight areas for improvement e.g. How many calls missed, which department those calls are for, the nature of the calls being missed, volumes of missed calls by day and hour
All calls received at Paperclip Admin would be calls that otherwise would not have been captured or would have gone to voicemail. We will present you with the information findings from the trial for you to analyse and use as you wish e.g.
- Use Paperclip to pick up the calls that otherwise would be missed
- Use Paperclip to pick up all the calls, therefore freeing up the time of existing staff
- Employ additional staff to answer calls at specific times of the day
- Do nothing!
If you wish to go ahead with the trial, we will arrange a meeting at your convenience to go through the set up and then afterwards to discuss the findings of the trial and suggested improvements.
For more information visit www.paperclipadmin.co.uk or telephone 01246 418181 to see how PaperClipAdmin could help you.